Technical Support Hourly Rates
Clients who have purchased an annual support agreement or have purchased the software within 12 months will receive the following products and services:
- Assistance resolving general technical support issues related to DesignSmart
- Assistance with QuickBooks Connector related issues
- Updates of FileMaker software
Occasionally there will be services that are needed that are not covered under the annual support agreement. Examples:
- Custom modifications
- Development of additional reports
- When clients make changes to their reports and we are required to put them back in working order
- When clients delete data and we are required to restore data from a backup; and/or when we are required to manipulate the data so it is correct
- Reinstalling server software on a new server
- Resolving any issues that may have been caused by a virus
- If FileMaker Pro, or third party software provided by The Smart Designer, causes a problem that requires that a work around be developed (this happens very infrequently)
In these cases clients will have two options:
Option 1 = Prepay for 3 or more hours of support or customization services
- Hourly rate: $115.00
- Billable in 15 minute increments
- Required to purchase a minimum of 3 hours
- Firms will be emailed a weekly report showing usage and balance
- Only requires email approval. Firm will be billed for the hours.
OR
Option 2 = Single Support Incident Payment
- Hourly rate: $135.00
- Billable in 15 minutes increments
- One hour minimum
- Credit card number required in advance
Clients who do not have annual support agreements can purchase single incident support as follows:
- Hourly rate: $150.00
- Billable in 15 minutes increments
- One hour minimum
- Credit card number required in advance